Terms of Service

Privacy policy is a legal document that discloses some or all the ways a party gathers, uses, discloses, and manages a customer or client\'s data. It fulfills a legal requirement to protect a customer or client\'s privacy.   

What we collect Through Automatic Data Collection Technologies

We may automatically collect certain information about the computer or devices including mobile devices you use to access the Services, and about your use of the Services, even if you use the Services without registering or logging in.  

  • Account Information: If you create an account on Frypaan, we may store and use the user details such as full name, email address, mobile number, zip code, gender, birth date and other information you may provide with your account to communicate about our services, to offer users additional services, promotions and special offers.

  • Usage information: Details of your use of Frypaan Services, including traffic data, location data, logs and other communication data and the resources that you access and use on or through our Services.

  • Computer and device information: Information about your computer, Internet connection and mobile device, including your IP address, operating systems, platforms, browser type, other browsing information (connection, speed, connection type etc.), device type, device’s unique device identifier, screen resolution, mobile network information and the device’s telephone number.

  • Location information: Our applications collect real-time information about the location of your device, as permitted by you.

  • Mobile device IDs: Unique mobile device identifier (e.g. IDFA or other device IDs on Apple devices like the iPhone and iPad), if you \'re using our Services on a mobile device, we may use mobile device IDs (the unique identifier assigned to a device by the manufacturer), instead of cookies, to recognize you. We may do this to track your use of our applications, track the number of advertisements displayed, measure advertising performance and display advertisements that are more relevant to you.

  • Your preferences: Your preferences and settings such as time zone and language.

  • Your activity on the Services: Information about your activity on the Services, such as your search queries, comments, domain names, search results selected, number of clicks, pages viewed and the order of those pages, how long you visited our Services, the date and time you used the Services, error logs, and other similar information.

How we use collected user information    

Frypaan uses your personal information for processing and delivering the order/s placed on the Website and any other service provided through the Website. Frypaan does not sell the information it collects to third parties. We share collected PII to third-party vendors and service providers with whom we work to provide application programming interfaces ( \"APIs \") and other functions for the site in connection with the delivery of our services. In addition, we share users \' Frypaan order content, special order instructions, first and last name, street address and telephone number with restaurants where users \' orders are placed to the extent necessary to process those orders.

You consent to Frypaan using your personal information for advertising and direct marketing purposes in order to inform you about the Website and the goods and services it provides, or other matters that it believes will be of interest to you.

Frypaan uses cookies to remember users on the site and to enhance users \' experience on the site. For example, when users with Frypaan accounts return to the site, cookies identify those users and allow the site to provide certain user-specific information such as login information, choice of website language and country selection in addition to any other information we might collect in the future.

Frypaan reserves the right to disclose your personal information if it is required or authorized to do so by law, or, if it is reasonably necessary in its opinion to protect the rights or property of Frypaan or any third party, or to avoid injury to any person. If the Frypaan business is sold or merges with another entity, then some or all your personal information may be passed to a third party.

Frypaan will use all reasonable endeavors to keep personal information it holds accurate, complete, up-to-date, relevant and not misleading. Please contact us if you would like to access the personal information Frypaan holds about you. We will use reasonable endeavors to provide a complete list of your personal information within a reasonable period of receipt of your request.

IP Addresses. We use IP addresses for purposes such as calculating site usage levels, helping diagnose server problems, and administering the site. We may also use and disclose IP Addresses for all the purposes for which we use and disclose PII. Please note that we treat IP Addresses, server log files and related information as Non-PII, except where we are required to do otherwise under applicable law.


Usage of Payment Information’s: Credit/Debit Cards, Cash on Delivery

When you successfully completed ordering through the website, you are required to choose a payment method. As per customer’s choice payment can be done either by Debit/Credit Cards or by cash on delivery. Online debit/ credit card payment is also an option and for some restaurants it can be the only method of payment. For transactions with online debit/credit cards, we transmit your entire card information to the appropriate debit/credit card company in an encrypted format with globally accepted rules and applications during order processing. Upon your choice, we keep a part of your card information in an encrypted format, taking precaution to maintain physical, electronic and procedural safeguards over your credit card information.

Order Placement Information

We will use all reasonable endeavors to maintain the security of your personal information and to protect your personal information from misuse, interference and loss and against unauthorized access, modification or disclosure. Personal information collected at our site will be shared with a restaurant when processing your order. We have an agreement with all member restaurants, restricting disclosure or further processing of personal information provided to them by us. Your personal information will be used to notify you of your order status. Personal information will not be shared with any of our business partners or affiliates without your permission. It is treated as confidential, and will not be disclosed to outside parties, unless compelled by applicable legislation. We only send marketing emails to those people who have specifically requested to receive this information. Please contact us immediately if you become aware or have reason to believe there has been any unauthorized use of your personal information in connection with the Website.

Navigation and click stream data

Clickstream analysis (also called clickstream analytics) is the process of collecting, analyzing and reporting aggregate data about which pages a user visits -- and in what order. The path the user takes though a website is called the clickstream. When a user browses our website, we gather navigational and click stream data that shows which pages you have visited, what kind of features you have used or how long you have stayed on a particular page etc. This information will not reveal your identity or be linked to you personally. We use this information to complete, support and analyze your purchases from us to facilitate and improve your use of the website, to comply with any requirements of law, to serve, or have a third party serve specialized or relevant advertising content and/or recommendations to you on the website or on a third party’s website and for internal purposes. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the analysis and support of your use of the website. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

Data usage By Advertising companies

Cookies are linked to a browser, third parties whose products or services are accessible or advertised via the Services may also use cookies or similar technologies to collect information about your use of the Services. This is done in order to help them (i) inform, optimize, and serve ads based on past visits to our website and other sites and (ii) report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our website. Any information that these third parties collect via cookies or similar technologies is completely anonymous and does not contain any personal contact information.


We don \'t sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization. Unless you ask us not to, we may contact you via email in the future to tell you about new services or changes to this privacy policy.

To whom Personally Identifiable Information’s are Disclosed

We may disclose your information to our subsidiaries and affiliates, which are entities under common ownership or control of our company and to the contractors, service providers and other third-parties whom we use to support our business (e.g. restaurants) and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

  • Service Providers. We may share your information with outside vendors that we use for a variety of purposes, such as to send you emails and messages on behalf of other Frypaan members, push notifications to your mobile device on our behalf, provide voice recognition services to process your spoken queries and questions, help us analyze use of our Services, and process and collect payments. Some of our products, services and databases are hosted by third party hosting services providers. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us. We may share information about you with these vendors only to enable them to perform their services.

  • Legal Purposes. We may share your information when we believe in good faith that such sharing is reasonably necessary in order to investigate, prevent, or take action regarding possible illegal activities or to comply with legal process. We may also share your information to investigate and address threats or potential threats to the physical safety of any person, to investigate and address violations of this Privacy Policy or the Terms of Service, or to investigate and address violations of the rights of third parties and/or to protect the rights, property and safety of our website, our employees, users, or the public. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organizations on account of legal request. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our website, customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. 

  • Social Networks. If you interact with social media features on our Services, such as the Facebook Like button, or use your social media credentials to log-in or post content, these features may collect information about your use of the Services, as well as post information about your activities on the social media service. Your interactions with social media companies are governed by their privacy policies.


Cookies are small, often encrypted text files, located in browser directories.  Cookies are created when a user’s browser loads the website. The website sends information to the browser which then creates a text file. Every time the user goes back to the same website, the browser retrieves and sends this file to the website’s server. Computer Cookies are created not just by the website the user is browsing but also by other websites that run ads, widgets, or other elements on the page being loaded. Cookies save you time by retaining your contact information. Cookies do not deliver viruses and can only be read by the server that sent you the cookie. You have the ability to accept or decline cookies by modifying the settings in your browser. Please bear in mind however, that you may not be able to use all the features of our site if cookies are disabled. We, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called  \"flash cookies \"), advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology ( \"Cookies \") in connection with your use of the Service, third party websites, and mobile applications. Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit information about you and your use of the Service, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be persistent or stored only during an individual session.

Third Parties

We may collect, process and store your user ID associated with any social media account (such as your Facebook and Google account) that you use to sign into the Services or connect with or use with the Services. When you sign in to your account with your social media account information, or otherwise connect to your social media account with the Services, you consent to our collection, storage, and use, in accordance with this Privacy Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media provider’s privacy policy and help center for more information about how they share information when you choose to connect your account. This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including without limitation any of our affiliates and any third party operating any site to which this site contains a link. The inclusion of a link on the site does not imply endorsement of the linked site by us or by our affiliates.

About the services we offer

Frypaan provides you any time online food ordering facility subject to the timings of restaurants which includes Dine In, Take out, Pre order and Delivery.
It is very important for us to provide you the highest level of service. In order to inform our customers from time to time, we may send the details of products, services, discounts, promotions and offers, which we think, may be of interest to you. We may send you marketing communications with your consent. If at any time you do not wish to receive these details and wish to unsubscribe from marketing communications, contact us via e-mail or log onto your account to change your relevant settings from my account link on the user main page.

Privacy Policy amendment and Verification

We reserve the right to amend this Privacy Policy from time to time to reflect changes in the law, our data collection and use practices, the features of our services, or advances in technology. Please check this page periodically for changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will post the changes here. Please review the changes carefully. Your continued use of the Services following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes.

Data Retention and Account Termination

User can delete user account at any time. If you close your account, we will remove your public posts from view and/or dissociate them from your account profile, but we may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Service or to comply with legal obligations. Please note that businesses cannot remove their business listings, ratings, or reviews by closing their accounts. 

Age Limit for usage

The Service is intended for general users and is not directed to children under 18. We do not knowingly collect personal information from children under 18. If we become aware that a person submitting personal information is under 18, we will delete the account and any related information as soon as possible. If you become aware that a child has provided us with personal information without parental consent, please contact us. If we become aware that a child under 18 has provided us with personal information without parental consent, we take steps to remove such information and terminate the child’s account.

Other websites

Our Website may have links to other websites also. This privacy policy only applies to the Website ‘www.frypaan.com\\\'. You should therefore read the privacy policies of the other websites when you are using those sites.

Frypaan Offers

10% OFF

Every customer is valuable for us; we are giving an amazing offer 10% OFF on your first order with frypaan.com. Does not matter your order amount is big or small; you can enjoy this offer for all the restaurants listed in frypaan.com.

·         This offer is applicable only for the very first order through frypaan.com and to the restaurants those comes under frypaan.com

·        No duplication will be entertained that is one person cannot order again with a new phone number or e mail id to avail this offer again. In case of duplication or fraudulent activities found by frypaan team, frypaan have the authority to collect back the 10 % off money and proceed the legal action against the person without the prior notice according to the law in Sultanate of Oman.



What an amazing offer. Unbelievable! but it’s true.  This Ramadan you can stay with frypaan; Everyday one winner will get OMR 50 free food. Just place your order in frypaan listed restaurants; breakfast, lunch or dinner does not matter; no minimum order amount, you can order for just 100 baize, if you are lucky, you will get OMR 50 free food during the Ramadan time.

·         There will be a winner everyday who will receive 50 Rial free food and only frypaan holds the authority to select the winner. This context is running from 17th of May 2018 to 15th of June 2018, total 30 days. Total 30 winners would be there during the whole offer period.

·         The frypaan will inform the winner every day by phone and it can be seen on the frypaan Face Book and Instagram pages “frypaan Oman”

·        If the winner wants to redeem the offer they need to place the new order from frypaan.com website in any of the frypaan restaurants. The new order amount should be 5 Rial or more, when the offer redeemed, OMR 5 will be deducted from this food ordered amount and winner needs to pay the balance amount if the food ordered value is more than OMR 5. Each order winner will get 5 Rial discount from the total food ordered amount.

·         If the food ordered amount is less than 5 Rial, the reduction amount will be 5 Rial itself in each order.

·         The winner cannot redeem the offer if the order is not placed from frypaan.com website such as phone ordering, direct visit etc. The winner can only order food from the restaurants those are under frypaan.com.

·         The winner can redeem the offer one day only at one time. If the winner wants to redeem all 50 Rial they need to place 10 orders in 10 different days during the 30 days period since the day he/she won the prize.

·        Frypaan will give 10 vouchers to the winners, each voucher value is OMR 5, the winner should submit this voucher in restaurants or handed over to delivery boy when they redeem the offer each time. Offer will not be redeemed without submitting frypaan voucher.

·         The Winner can check the offer amount in e wallet under My Account. Winner can see the balance amount in the e wallet after they redeemed offer each time.

·         The winners can contact frypaan customer care service on the number 95424326 for the proper assistance.


Frypaan created a revolution in the online Food and Beverages industry in Sultanate of Oman. You can earn points on each order , redeem it and enjoy free food from frypaan Gold Partner Restaurants.

Customers can see the list of Frypaan Gold Partner Restaurants according to the location.  There is a tab in each location called” Frypaan Gold Partner” which you can see the list of restaurants under FGP.

Frypaan Gold Partner Restaurants offers 2 point system for their customers.

(1)   Food Ordering Points

(2)   Review writing Points

Food Ordering Points

The concept of the food ordering point is, a restaurant would offer a free food or drinks for their customers when the customer’s points reached 250, 500, 750, 1000 and more in their wallet. For every 100 baize order, a customer will get 1 point which means for 1 Rial order they will get 10 points. Once you earned 250 points (25 Rial Order) customer will get free food or drinks from the restaurants as FREE. The same system is applicable for 500, 750 & 1000 points.

It is not mandatory to place the order at one time worth OMR 25 or more, customers can place the order different times, according to the value of the food order the points will be added in their wallet. The point is counting only as per the food value, not included delivery charges, packing charges ans Municipality fee.  Restaurants have the right to decide the offer for 250 points, 500 points, 750 points and 1000 points. The offers will vary according to the restaurant.

Customer should earn minimum 250 points in a single restaurant to redeem these points. Customer will get the offer what restaurant mentioned in their pages for 250, 500, 750 and 1000 points. Customers could not redeem if the total points is 250 from multiple restaurants. Once you reached 250 points in single restaurants, you can start to redeem points. Customers can see the points  earned from different restaurants in “E Wallet under My Account”. Restaurants have the right to change the offer at any time, when you decided to redeem points what is the current offer displayed in the offer page you will get that offer. It’s not mandatory to redeem the offer once your point reached 250; you can redeem at any time even in 500, 750, 1000 or more. Whatever the points you redeemed, you will get that offer and balance points you can see in the “ E wallet under My Account”

How to redeem Points?

Customers should place a normal order to redeem the points. One time one offer can redeem. Customers could not redeem the offer if the points not completed 250 in single restaurants and they can redeem the points at any time after the points earned 250. You have an option to redeem points in address page after you selected Menu and click “Continue” button.  You can redeem the points according to your eligible points and redeemed points will be deducted from the customer’s wallet.

Review Writing Points

The concept of review writing points is, customers can write a review about the restaurant or food after placed the order. For every single order a customer can write one review about the restaurant and their food. For every review writing a customer will get 5 points. Customers could not write more than one review for single order.

The customers are not able to write the reviews if they are not placed order. It is not mandatory to write the reviews immediately after they placed the order; they can write the review at any time. Minimum 150 words are required for reviews. A review point’s eligibility is depends on the way of writing and quality of content. Customers should use proper words when writing reviews. Reviews would be deleted if it’s not matching with frypaan standard and policies. Frypaan team will check the reviews and remove the points for ineligible reviews. Frypaan have the full authority to remove points and delete reviews if the reviews are not matching with frypaan standard and policies. This review points will add in the total points earned by the customer in a single restaurant.

The restaurants hold the full authority to change the offers according to their own preferences without prior notification to the customers.

·        Frypaan is not liable to the customers if the restaurants is refused offer or decrease the value of offer or any other changes done in the offers.

·        Restaurants have the right to stop the offer at any time, frypaan is not responsible if the restaurant is decided to stop the offer, frypaan will try to inform the customer at least 3 months before in case of any situation arises.

·        Frypaan is facilitating a platform for customers and restaurants, but frypaan don’t have any liability to the customers to provide offers mentioned in each restaurants pages if the restaurants is not given. 


If you have any queries, comments or suggestions relating to the processing/usage of information provided by you or Frypaan\'s Privacy Policy, you may email us at info@frypaan.com

Calls to and from Frypaan may be recorded for quality and training purposes.